For businesses wanting or needing guaranteed response times and ongoing support on a monthly basis then an IT Contract is the most cost effective route to take.
Each IT support agreement is tailored to your companies individual requirements based on current setup, number of users, age of equipment and guaranteed response times required.
Our IT support agreements can include any of the following hardware:
- Desktop PC's
- Network devices (routers, wireless access points etc)
- Printers & Peripherals
- Smart phones
- Removable storage (hard drives etc)
All IT support issues are recorded online in our Online Helpdesk which allows us to monitor and report on your current usage. It also allows us to record our response times, time to resolution and also identify any patterns such as repeated problems with one or more piece of equipment.
For further information please Get In Touch or call us on 0191 394 0350.